Cancellation and Exchange Policy

Before your order is dispatched

If you need to change or cancel an order, contact us as soon as possible with your order number and the email used at checkout. Before dispatch we can usually adjust the item, quantity, colour or pack size, or cancel the order. Because packing can begin quickly, we cannot promise that every request reaches us in time. If the parcel has already left, the request becomes a return rather than a cancellation.

Please send one clear message rather than several, and include the exact product title (for example, “3 Pack Travel Laundry Bags for Suitcases – Purple”) so we can find the right line item.

After dispatch

Once an order is on its way, we cannot guarantee interception. If you no longer want the item, you can refuse delivery where the carrier allows it, or accept the parcel and start a return under our Returns and Refunds Policy. Refusing delivery does not automatically cancel the order; the return still needs to be confirmed with us.

Exchanges

Exchanges are handled as a return plus a new order. This keeps pricing, pack size and availability accurate for both items. Common reasons to exchange are choosing the wrong pack size, wanting a different closure type (drawstring versus zipper), or needing a wet/dry option instead of a standard bag. Tell us the SKU or exact title you want, and we will confirm whether it is available before you send anything back.

• Items should be unused, clean and in their original condition.
• Keep the packaging until the exchange is confirmed.
• We will confirm the return address and any shipping responsibility in writing before you post the item.

What we cannot change

We cannot cancel an order that has already been delivered, and we cannot exchange used, washed or damaged-by-use laundry bags. Personalised or bulk multi-pack orders may have different rules; we will state any difference clearly before you confirm.

How to start a request

Email Contact Us with your order number, the product title and whether you want a cancellation, a change or an exchange. We will reply with the next step. For refund timing and condition checks, see Returns and Refunds; for payment questions, see Payment Policy.