Policies

Returns and Refunds Policy

This page explains how returns and refunds are intended to work for travel laundry bags and packing bags bought from Laundralora. The return window and who pays return postage are not yet confirmed, so they are not stated here.

Current status of returns information

Laundralora is being prepared as a focused shop for travel laundry and packing bags. The return window, the party responsible for return postage, and any restocking fee have not been confirmed for publication. We will not publish a number of days or a fee that has not been agreed. When those terms are confirmed, they will replace this section.

When a return may be appropriate

Returns are usually requested for one of these reasons:

The bag arrived damaged or with a faulty closure, seam or zip.
The wrong item arrived — for example a different pack size, colour or closure than the title on your order.
The item does not match what you expected from the product page.
You ordered the wrong size or pack count for your trip.

Because product titles carry real detail — pack count, size, closure and colour — compare the title on your confirmation with the item before requesting a return. Many mix-ups are a wrong pack size rather than a faulty bag.

Condition expected

For a change-of-mind return, the bag should be unused, unwashed and in a resalable state, with any tags or packaging included. A bag that has carried worn or wet clothing is not in a resalable state. For a damaged or faulty item, the condition rule does not apply in the same way; report the fault with photos instead.

Steps to request a return

1. Contact us first. Use the channels on Contact Us. Do not ship an item before you have a return instruction and address.
2. Include the order reference and the exact product title from your confirmation.
3. State the reason and, for damage or a wrong item, attach clear photos of the bag and packaging.
4. Wait for instructions. You will receive the return address and any packing guidance once the request is reviewed.
5. Pack securely. Fold the bag as it arrived and protect any zip or drawstring so it is not caught in transit.

Inspection and refund

Returned items are inspected on arrival. If the item is in the expected condition, the refund is issued to the original PayPal payment method. Refund timing depends on PayPal and your card issuer once the refund is released; no fixed number of days is published here until the process is confirmed. Shipping charges are refunded only where the return is due to damage or an incorrect item, unless confirmed otherwise.

Exchanges

If you need a different pack size, colour or closure, an exchange may be possible instead of a refund. Exchanges depend on availability, which is not yet published. See the Cancellation and Exchange Policy for how pre-dispatch and post-dispatch requests are handled.

Damaged on arrival

Report damage as soon as possible with the order reference and photos of the outer packaging and the bag. Keep the packaging until the case is reviewed. Do not attempt a repair before reporting, as it can make the fault harder to assess.