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Questions about a travel laundry bag, a packing set, or an order you have already placed? This page explains which channel to use and what to include so we can answer without a back-and-forth.
Email support
Planned support address: [email protected]. This mailbox is not yet confirmed as live. Until it is verified, do not send payment details or personal documents.
When the mailbox is confirmed, the fastest way to get a useful reply is to include the order reference, the full product title as it appears on your confirmation, and a short description of the issue. For a damaged or incorrect item, add clear photos of the bag and the packaging. For an address problem, state the address on the order and the address you need.
What to include by topic
- Choosing a bag: the trip type (suitcase, gym, dorm), whether you need a wet and dry separation, and the closure you prefer — drawstring or zipper.
- Order status: order reference and the date you ordered. See the Shipping Policy for how processing and tracking are handled.
- Address change: order reference plus both addresses. Changes may not be possible once a parcel has left; see Cancellation and Exchange Policy.
- Damaged or wrong item: order reference and photos. Read Returns and Refunds Policy before sending anything back.
- Return request: order reference, the item, and the reason. The returns page lists the steps and what condition is expected.
- Payment question: order reference and the PayPal transaction reference. Never send your PayPal password. See Payment Policy.
Before you write
Many questions about sizing, wet versus dry use, mesh washing bags and multi-packs are already answered on the Frequently Asked Questions / Help Center page. Product pages also list the attributes stated in each title, such as pack size, closure and colour, so you can confirm what you are ordering.
If your question is about a specific bag, open its product page and note the exact title. Titles on this site are long because they carry real detail — pack count, size, closure and colour — and quoting the title avoids mixing up similar items.
Response expectations
No response-time promise is published yet, because the support channel is still being set up. Once a mailbox and handling process are confirmed, this page will state the working days and expected reply window. We will not invent a service level before it exists.
Postal address and returns address
The merchant legal entity, mailing address and returns address have not been provided for publication. They will appear here and in the footer once confirmed. Please do not ship a return to an address you have not received directly from us.