Policies

Shipping Policy

This page explains how shipping is intended to work for travel laundry bags and packing bags ordered from Laundralora. Specific regions, rates and processing times are not yet confirmed, so they are not stated here.

Current status of shipping information

Laundralora is being prepared as a focused shop for travel laundry and packing bags. Shipping regions, delivery rates, carrier partners and processing times have not been confirmed for publication. We will not publish invented deadlines or a delivery promise that has not been agreed with a carrier. When those details are confirmed, they will replace this section on the same page.

How an order is expected to move

Once ordering is live, a typical order follows these stages:

Order placed. You receive an order confirmation with the exact product titles you selected.
Processing. The order is picked and packed. Bags are folded and packed so the item keeps its shape in transit.
Dispatch. The parcel is handed to a carrier and a tracking reference is issued where the carrier supports it.
Delivery. The carrier delivers to the address on the order. Tracking updates depend on the carrier's own scanning.

Because processing and transit times are not yet confirmed, no number of days is given for any stage. Check this page again before ordering if timing matters for a trip.

Tracking

Where a carrier provides tracking, the reference will be included in the dispatch email. Tracking can lag behind the physical parcel, especially at handover points. If a tracking page has not updated for several days, contact us with the order reference rather than opening a dispute first; see Contact Us.

Address changes

If you notice an address error, contact us as soon as possible with the order reference and both the old and new address. A change may be possible before dispatch. Once a parcel has left, an address change depends on the carrier and cannot be guaranteed. See the Cancellation and Exchange Policy for how pre-dispatch and post-dispatch requests differ.

Delays and exceptions

Delays can come from weather, carrier volume, customs checks or an incomplete address. If a parcel is delayed, we will share what the carrier reports. If a parcel is returned to sender because an address was incomplete or nobody collected it, redelivery may require a new shipping charge; the exact terms will be published once confirmed.

Multiple items and multi-packs

Multi-pack products such as 2-pack, 3-pack and 4-piece sets ship as one unit. If you order several different bags, they may arrive in one parcel or in separate parcels depending on size and packing. The order confirmation lists every item, so check it against the parcel contents on arrival.

Damaged parcels

If the outer packaging is damaged on arrival, photograph it before opening where possible, then photograph the bag. Report the damage with the order reference and photos. The Returns and Refunds Policy explains the next steps.